Table 2 Results of the questionnaire survey

Clarity and legibility of the lobby image

2.40 (.966)

Level of stress related to the problems caused by the lobby image when making a wayfinding decision

3.70 (.823)

Usefulness of the lobby image when making a wayfinding decision

2.40 (.966)

Question (identifying information factors)

Difficulty in identifying location of wayfinding aids

3.20 (1.229)

Difficulty in accessing wayfinding aids

2.50 (1.179)

Difficulty in understanding terminologies on wayfinding aids

2.80 (1.398))

Difficulty in identifying current location on wayfinding aids

3.10 (1.287)

Difficulty in identifying destination on wayfinding aids

3.20 (1.476)

Difficulty in identifying orientation on wayfinding aids

3.00 (1.247)

Difficulty in understanding horizontal route on wayfinding aids

3.00 (1.333)

Difficulty in understanding vertical route on wayfinding aids

2.80 (1.317)

Sufficient information to increase understandability

2.90 (1.595)

Interactivity with wayfinding aids

2.60 (1.350)

Interruption by other people while using wayfinding aids

1.50 (0.972)

Question (understanding environmental factors)

Difficulty in identifying building entrances

1.20 (0.422)

Difficulty in identifying pathways

2.70 (1.059)

Difficulty in identifying the location of elevators

3.40 (1.075)

Difficulty in identifying the location of escalators

2.70 (1.337)

Difficulty in identifying the location of stairs

3.50 (1.080)

Difficulty in identifying signs and room numbers from a distance

3.90 (.994)

Difficulty in identifying signs and room numbers within eye level zone

2.70 (.949)

Difficulty in understanding terminologies on signs

3.40 (1.174)

Difficulty in understanding pictograms on signs

3.10 (.738)

Difficulty in understanding arrows pointing on signs

2.60 (.966)

Assurance of destination while following a series of signs

2.90 (1.370)

Interruption by other people during wayfinding

1.80 (1.135)

Question (linking environmental factors with information factors)

Portability and continuity of wayfinding services

1.20 (.632)

Difficulty in recalling the information learned from wayfinding aids

3.90 (.994)

Confusion caused by inconsistent use of terms between labels on wayfinding aids and building signs in real environment

3.50 (1.080)

Spatial accuracy between wayfinding aids and real environment

2.70 (1.337)

Continuity of directional information

2.60 (1.265)

The number of pauses to refer to wayfinding aids

2.90 (1.287)

Overall satisfaction of wayfinding supported by wayfinding aids

3.40 (1.430)