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Table 1 User experience of environmental/information/linking environmental factors and information factors

From: Implementing an augmented reality-enabled wayfinding system through studying user experience and requirements in complex environments

Category Environmental indicator UX indicator UX questionnaire
Architectural elements Clarity and legibility of lobby Visual clarity 1. How did you feel about the environmental image when you entered the lobby?
2. How did the environmental image of the lobby affect your confidence in wayfinding?
3. To what extent did the environmental image of the lobby help you to make a decision about how to find your destination?
Clarity and legibility of building entrances Identifiability 4. How much effort did you make to identify the locations of the building entrances?
Clarity and legibility of pathways 5. How much effort did you make to identify the locations of the pathways?
Clarity and legibility of vertical accesses (elevators/escalator/stairs) 6. How much effort did you make to identify the locations of the elevators?
7. How much effort did you make to identify the locations of the escalators?
8. How much effort did you make to identify the locations of the stairs?
Organization of pathway circulation Accessibility 9. To what extent were you interrupted by passers-by while wayfinding?
Graphic expressions Location of signs and room numbers from a distance Identifiability 10. How much effort did you make to find the signs and room numbers from a distance?
Placement of signs and room numbers within eye level zone 11. How much effort did you make to find the signs and room numbers within eye level zone?
Level of complexity of terminologies on signs Comprehensivity 12. To what extent did you understand the terminologies used on signs?
Level of complexity of pictograms on signs 13. To what extent did you understand the pictograms used on signs?
Level of complexity of arrows pointing on signs 14. To what extent did you understand where the arrow was pointing?
Category Information indicator UX indicator UX questionnaire
Wayfinding aids Clarity of wayfinding aids Identifiability 1. How much effort did you make to indentify wayfinding aids?
Location of wayfinding aids Accessibility 2. Which wayfinding aid did you access first?
Number of wayfinding aids 3. To what extent could the wayfinding aids be accessed from anywhere?
4. To what extent were you interrupted by other people while you were using wayfinding aids?
Information overload/deficiency Comprehensivity 5. To what extent did you receive satisfactory information to assist your understanding?
Flexibility of viewpoint of map Interactivity 6. To what extent did you interact with wayfinding aids to move the viewpoint of maps?
Complexity of terminology on wayfinding aids Comprehensivity 7. To what extent did you understand the terminologies used on wayfinding aids?
Directional system Indication of current location Identifiability 8. How much effort did it take to identify your current location on your wayfinding aids?
Indication of destination 9. How much effort did it take to identify your destination on your wayfinding aids?
Indication of orientation
10. How much effort did it take to identify your orientation on your wayfinding aids?
Indication of route Comprehensivity 11. To what extent did you understand the horizontal route on your wayfinding aids?
12. To what extent did you understand the vertical route on your wayfinding aids?
Category Environmental/information indicator UX indicator UX questionnaire
Linking environmental factors with information factors Portable and continuous services of wayfinding aids Reliability 1. To what extent did the wayfinding aids provide portability, allowing them to be continually referred to during wayfinding?
2. How many wayfinding aids did you use?
Memorability 3. To what extent did you recall the information you learned from wayfinding aids?
4. To what extent did you stop to refer to wayfinding aids?
Consistent use of terms between labels on wayfinding aids and building signs in the real environment Comprehensivity 5. To what extent were you confused by the inconsistent use of terms between labels on wayfinding aids and building signs in the real environment?
Spatial accuracy Comprehensivity 6. What extent of spatial accuracy did you feel between wayfinding aids and the real environment?
Continuity of directional information Reliability 7. To what extent did your wayfinding aids provide continuous directional information about your route?