Table 1 User experience of environmental/information/linking environmental factors and information factors
Category | Environmental indicator | UX indicator | UX questionnaire |
|---|---|---|---|
Architectural elements | Clarity and legibility of lobby | Visual clarity | 1. How did you feel about the environmental image when you entered the lobby? |
2. How did the environmental image of the lobby affect your confidence in wayfinding? | |||
3. To what extent did the environmental image of the lobby help you to make a decision about how to find your destination? | |||
Clarity and legibility of building entrances | Identifiability | 4. How much effort did you make to identify the locations of the building entrances? | |
Clarity and legibility of pathways | 5. How much effort did you make to identify the locations of the pathways? | ||
Clarity and legibility of vertical accesses (elevators/escalator/stairs) | 6. How much effort did you make to identify the locations of the elevators? | ||
7. How much effort did you make to identify the locations of the escalators? | |||
8. How much effort did you make to identify the locations of the stairs? | |||
Organization of pathway circulation | Accessibility | 9. To what extent were you interrupted by passers-by while wayfinding? | |
Graphic expressions | Location of signs and room numbers from a distance | Identifiability | 10. How much effort did you make to find the signs and room numbers from a distance? |
Placement of signs and room numbers within eye level zone | 11. How much effort did you make to find the signs and room numbers within eye level zone? | ||
Level of complexity of terminologies on signs | Comprehensivity | 12. To what extent did you understand the terminologies used on signs? | |
Level of complexity of pictograms on signs | 13. To what extent did you understand the pictograms used on signs? | ||
Level of complexity of arrows pointing on signs | 14. To what extent did you understand where the arrow was pointing? | ||
Category | Information indicator | UX indicator | UX questionnaire |
Wayfinding aids | Clarity of wayfinding aids | Identifiability | 1. How much effort did you make to indentify wayfinding aids? |
Location of wayfinding aids | Accessibility | 2. Which wayfinding aid did you access first? | |
Number of wayfinding aids | 3. To what extent could the wayfinding aids be accessed from anywhere? | ||
4. To what extent were you interrupted by other people while you were using wayfinding aids? | |||
Information overload/deficiency | Comprehensivity | 5. To what extent did you receive satisfactory information to assist your understanding? | |
Flexibility of viewpoint of map | Interactivity | 6. To what extent did you interact with wayfinding aids to move the viewpoint of maps? | |
Complexity of terminology on wayfinding aids | Comprehensivity | 7. To what extent did you understand the terminologies used on wayfinding aids? | |
Directional system | Indication of current location | Identifiability | 8. How much effort did it take to identify your current location on your wayfinding aids? |
Indication of destination | 9. How much effort did it take to identify your destination on your wayfinding aids? | ||
Indication of orientation | |||
10. How much effort did it take to identify your orientation on your wayfinding aids? | |||
Indication of route | Comprehensivity | 11. To what extent did you understand the horizontal route on your wayfinding aids? | |
12. To what extent did you understand the vertical route on your wayfinding aids? | |||
Category | Environmental/information indicator | UX indicator | UX questionnaire |
Linking environmental factors with information factors | Portable and continuous services of wayfinding aids | Reliability | 1. To what extent did the wayfinding aids provide portability, allowing them to be continually referred to during wayfinding? |
2. How many wayfinding aids did you use? | |||
Memorability | 3. To what extent did you recall the information you learned from wayfinding aids? | ||
4. To what extent did you stop to refer to wayfinding aids? | |||
Consistent use of terms between labels on wayfinding aids and building signs in the real environment | Comprehensivity | 5. To what extent were you confused by the inconsistent use of terms between labels on wayfinding aids and building signs in the real environment? | |
Spatial accuracy | Comprehensivity | 6. What extent of spatial accuracy did you feel between wayfinding aids and the real environment? | |
Continuity of directional information | Reliability | 7. To what extent did your wayfinding aids provide continuous directional information about your route? |