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Table 3 Quantitative data from the observation

From: Implementing an augmented reality-enabled wayfinding system through studying user experience and requirements in complex environments

 

Total run-time (to the destination + return to the lobby)

Wayfinding aid

Number of circulation errors

Vertical access

Return route

ID 1

8mins (5mins + 3mins)

Info desk → Directory

2

Stairs

Different route

ID 2

5mins (4mins + 1 min)

Info desk

0

Escalator

Same route

ID 3

6mins (4mins + 2mins)

Y-A-H map → Interactive kiosk

1

Escalator

Same route

ID 4

9mins (7mins + 2mins)

Y-A-H map

2

Stairs

Same route

ID 5

6mins (4mins + 2mins)

Directory

1

Stairs

Different route

ID 6

5mins (3mins + 2mins)

Interactive kiosk

0

Elevator

Different route

ID 7

9mins (7mins + 2mins)

Directory → Interactive kiosk

3

Escalator

Same route

ID 8

13mins (10mins + 3mins)

Directory

4

Escalator

Same route

ID 9

6mins (2mins + 4mins)

Directory

2

Stairs

Same route

ID10

13mins (12mins + 1 min)

Y-A-H map → Interactive kiosk

3

Escalator

Same route